Last updated: February 14, 2026
This Privacy Policy describes how Velinorax (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from velinorax.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
The Services are hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. This Policy explains our privacy practices and, where required by law, your rights and choices.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of personal information:
A. Contact details
Name, email address, phone number, billing address, shipping address.
B. Order and transaction information
Items you view, add to cart, purchase, return, exchange, or cancel; order status; transaction history; customer service interactions related to orders.
C. Payment information
Payment method details and payment confirmations. Note: payments are processed by Shopify and/or payment providers. We do not store full payment card details on our servers.
D. Account information (if you create an account)
Username, password, and account preferences.
E. Communications
Information you include when you contact us (e.g., email messages, support requests).
F. Device and usage data
IP address, device identifiers, browser type, time zone, approximate location derived from IP, and information about how you navigate and interact with the Site.
G. Cookies and similar technologies
We and our service providers use cookies and similar technologies to operate the Site, remember preferences, help with analytics, and support marketing activities (where permitted).
We collect personal information from the following sources:
Directly from you (for example, when you place an order, create an account, subscribe to emails, or contact support).
Automatically through the Services (for example, via cookies and device data when you browse).
From service providers that help us operate the Services (for example, Shopify, payment processors, shipping/fulfillment partners, analytics and marketing tools).
From third parties where you choose to interact with them (for example, social media platforms, if you use social login or share content).
We use personal information for the following purposes:
A. To provide and operate the Services
Process orders and payments
Deliver products and provide tracking information
Communicate about orders, returns, refunds, and customer support requests
Create and manage customer accounts (if applicable)
B. To improve and personalize the Services
Understand how customers use the Site
Maintain, troubleshoot, and improve functionality and performance
Develop new products, features, and services
C. Marketing and advertising (where permitted)
Send promotional communications (email/SMS if you opted in where required)
Show relevant ads and measure marketing performance
You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
D. Security and fraud prevention
Detect, prevent, and investigate fraud or illegal activity
Protect the integrity and security of the Services and customers
E. Legal and compliance
Comply with applicable laws and regulations
Respond to lawful requests, legal process, or enforce our terms and policies
We may share personal information with third parties in the following circumstances:
A. Shopify
Our store is hosted on Shopify, which processes personal information to provide and improve the Services.
B. Service providers
We share information with vendors who perform services on our behalf, such as:
Payment processing
Order fulfillment and shipping carriers
Customer support tools
Analytics providers
Marketing and advertising partners (where permitted)
C. Business transfers
If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
D. Legal obligations
We may disclose information to comply with laws, respond to subpoenas or lawful requests, protect our rights, or prevent harm.
We do not sell your personal information in the ordinary sense. In some jurisdictions, “sale” or “sharing” may include certain types of advertising-related data sharing. Where applicable, you may have the right to opt out of such sharing (see “Your Rights and Choices”).
Your personal information may be transferred to and processed in countries other than your country of residence, including countries where Shopify or our service providers operate. When required, we rely on appropriate safeguards for cross-border transfers (such as Standard Contractual Clauses or other lawful mechanisms).
We keep personal information for as long as necessary to:
Provide the Services and complete transactions
Maintain required business records
Comply with legal obligations
Resolve disputes and enforce agreements
Retention periods vary depending on the type of information and why it is collected.
We implement reasonable administrative, technical, and physical measures designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar technologies to operate the Site, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Depending on where you live, you may have certain rights regarding your personal information, such as:
Right to access the personal information we hold about you
Right to correct inaccurate information
Right to delete your information (subject to legal exceptions)
Right to portability (receive a copy in a usable format)
Right to object or restrict processing in certain situations
Right to withdraw consent where processing is based on consent
Right to opt out of certain targeted advertising where applicable
To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
Marketing opt-out: You can unsubscribe from promotional emails anytime via the link in the email. Even if you opt out, we may still send non-promotional messages related to your orders or account.
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on the Site and update the “Last updated” date.
If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, contact us:
Velinorax
Email: info@velinorax.com
Phone: +44 7782 256893
Address: 128, City Road, London, EC1V 2NX, United Kingdom
For the purposes of applicable data protection laws, Velinorax is the data controller of your personal information.