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Free shipping (0 cost) on all orders.
Orders are typically processed and dispatched within 1–3 business days after purchase.
Because we source and ship orders through fulfillment partners, delivery times may vary by destination.
Estimated delivery time is 7–15 business days from the date of dispatch.
We ship to the locations displayed at checkout. If a destination is not available, it will not be selectable during checkout.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment using the provided tracking link.
Please ensure your delivery address is correct and that there is a safe place to receive the parcel. If your local carrier supports it, you may request delivery to a nearby pickup point or post office for collection.
If tracking shows the order has been delivered but you did not receive it, please contact us at info@velinorax.com and we will assist you in investigating the delivery with the carrier.
Depending on your country, customs duties or import taxes may apply. These charges (if any) are determined by local authorities and are the responsibility of the customer.